Walt Disney World has announced a few days back that all of its resorts, including the Disney Vacation Club properties and Disney’s Vero Beach Resort, will continue to remain close as they were shut down at 5:00 PM March 20 due to growing concerns regarding the spread of Coronavirus.
They have declared that fees have already been waived for guests who have purchased vacation packages and refunds have been issued for anyone who has reserved a resort in upcoming days.
Earlier, Disney Vacation Club Vice President also released a letter to address concerns about Members cancelations and points. Here’s an excerpt from the letter released:
As we continue to make timely decisions based on the guidance of health agencies and our medical teams and adjust our precautionary measures at Disney Vacation Club for the safety of our Members, Guests and Cast Members, I want to provide you with an important update.
In alignment with this guidance, Disney is temporarily closing its resort hotels at Walt Disney World Resort, including all Disney Vacation Club properties. The closure also includes Disney’s Vero Beach Resort. The closures become effective at 5 p.m. on Friday, March 20, and will extend through the end of the month. This will give Members and Guests the ability to make necessary travel arrangements or book alternative accommodations. At this time, Aulani, a Disney Resort & Spa, and Disney’s Hilton Head Island Resort will remain open.
Regarding your reservations, I would like to take this opportunity to clarify a few important points to make the change process as smooth as possible. As we have shared, Disney Vacation Club has lifted the close-in reservation cancellation restrictions and will return any of your points back as vacation points or reservation points without placing them into holding. In the meantime, all points banking rules remain in place. While we understand the banking policy might create some frustration, please realize that this is in place to ensure that the membership as a whole avoids future inventory constraints.
It may be noted that at present there are only two Disney Vacation Club resorts that remain open and are operating in the USA : Disney’s Hilton Head Resort and Aulani.